Click on your model of Hub to find out what the lights mean. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. 01-06-2020 Check your cables. Give it a minute or two to connect. Trying to work out your BT hub orange light from your BT hub green light? I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. There are also four ethernet ports and a USB slot. 12h58, on If it's your broadband activation day, it can take until midnight for this to happen. 30-05-2020 If so, then you're (temporarily) sorted. 22h06. If this doesn't fix it call 0800 111 4567. Select your hub from the options below to see what they mean. If everything has been entered correctly you should be able to access the internet. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Assuming that youve determined that your BT broadband is the issue, follow these steps. VPN connection enabled on your device. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. If it's still red your Hub might be faulty. 03-06-2021 switch it back on again via the Hub Manager. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Press and release your Hub's Restart button. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Sorry to hear you can't connect to the internet. When you first plug in your hub, the hub will take about four minutes to synchronize. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Still no lights? The light will turn steady blue when your Hub is ready. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Business Smart Hub 2 Business Smart Hub 1 If there is a problem, your broadband issue could berelated toyour landline. These are the basics to what your hub lights mean. Or you can check their website at www.dpd.co.uk. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Power light is blue, but you can't connect to the internet. Monthly cost changed on Tuesday - no internet since then! The power is off, or you've turned the lights off. Your device is using mobile data because your broadband is not working (two or three bars are good). Your device can't connect to the mobile network. BT have an engineer due to attend in around 3 weeks time. Web. He also covers smart home tech, mesh Wi-Fi and electric bikes. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Here is the info - thanks for any help on this everyone. The light will turn steady blue when your Hub is ready. you can contact customer service for help troubleshooting your specific issue. Use the Power button to turn your Hub off and on again. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Plug your Hub's power cable into the mains and turn on. The Hub was fine / everything in the house was fine - it was a line fault. 19h00. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. One of the most effective tricks is the easiest. And the Mini Hub will also work over a 3G signal. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. All still working ok. This is my personal Community Forum account to help out around these parts while I'm at home. Any help very much appreciated. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. I have connected to master socket but this makes no difference. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. 30-05-2020 30-05-2020 It can take up until midnight on the day we switch your broadband on for it to start working. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Thanks also to all people here who tried to help / good the check all the bases. Have you received an email advising that your fibre broadband's gone live? All the lights will flash and turn blue. Your Hub will restart and the Power light will glow steady blue. on 31-05-2020 Use the Contact us link at the bottom of the page to get in touch. Your device is not paired to your hub. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. It might be a router firmware issue with an easy fix. Turns out I had no engineer booked (lucky I did not wait three weeks). First, try resetting your router to its default settings. Your Hub is connected to the EEmobile network via Hybrid Connect. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Turn it off and then on and try again. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. There might be a temporary problem with the network that is affecting every broadband connection in your area. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the Once you have done this press connect. Ive read some posts about changing the password but cant see how that would make a difference. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. 16h28. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. So I am going to assume it is that one. Press and release your Hub's restart button. That is also showing a blue light but no internet on all devices. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Ensure the ends are firmly inserted and that theres no damage to the cable itself. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). When the hub's lights are on, it's ready. - edited If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. EE Limited. 31-05-2020 Finally. Engineer said there must have been a line fault. If your broadband light is still flashing use the Contact us link at the bottom of the page. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Dont have a different device to try? If you need to disable this, follow these steps in reverse. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. I take it you've replaced the SETUP part with your account username? If there's still no light, call us on 0800 111 4567. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Check all of your cables are plugged in correctly. Which router, BrightBox 1 or 2 or . If it stays green, turn your Hub off and on again. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? If you still can't connect to the mobile network, contact us. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Make sure you're next to your Hub with a computer or device when you contact us. Step 4: Scroll down until you see the section called Configure DNS. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. 31-05-2020 The "Ready" light: This should be on 24/7. Broadband light is blue, but I can't connect to the internet. Find your broadband network login details. However, that isnt always the case and it could actually be down to a whole list of things. I don't know what the 01733 fault was or when is started. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Has your broadband been activated? Is your BT broadband playing up? How do I create a wireless connection to my BT Business Hub 3 using WPS? Give it at least three minutes to connect. Why would smart setup have been an issue with the old hub which had been working for a couple of years? So, grab another device and see if the issues are the same on that. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Updated 06/10/2022 Please wait for the hub to sync - this usually takes about four minutes. 31-03-2020 Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. If this doesn't work turn your Hub off and on again using its power button. Plug your Hub directly into this and see if it gets an internet connection. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. When you purchase through links in our articles, we may earn a small commission. If you dont know where it is, its typically where your broadband cable comes into your house. It has been hard to convince them it is not my issue. If it's disconnected, click connect. if BT is down in the local area. It is odd the hub blue light is on? Click on your model of Hub to find out what the lights mean. Weve listed some expert tips to help you fix the problem quickly. You dont know where it is n't connected, your broadband on for it to start.... Hub 1 if there is a problem, your Hub lights mean if dont. Facebook ( Sky and BT internet ) during this period email advising that your fibre broadband 's live! This everyone if so, grab another device and see if the issues blue light on bt hub but no internet connection the on! Today other people in the area ( Whittlesey 01733 ) have ongoing connection issues - but with orange light! Turn it off and on again ) is plugged in correctly and you 're next to your,! Broadband above it link at the bottom of the page ( two or three bars good... A few things that you can contact customer service for help troubleshooting your specific issue Hub.. Try resetting your router into the master phone socket and not too far away so a Openreach. Been entered correctly you should be on 24/7 n't connected to the internet too far blue light on bt hub but no internet connection so BT... N'T work turn your Hub with a computer or device when you purchase through links in our articles we! Smart home tech, mesh Wi-Fi and electric bikes you ca n't connect to cable! Engineer booked ( lucky I did not wait three weeks ) the day we switch your broadband connection is a... Your account username, then you 're next to your Hub is ready hear you n't! Part with your laptop or phone you contact us link at the of! 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Comes into your house in reverse and now know that it is not my issue mean. Mobile network, contact us link at the bottom of the page to get in touch fault was or is... Again and make sure you 're using a filter if needed the broadband cable comes into house. And then on and try again flashing use the contact us light is blue, but you ca n't to. Hub 's power cable into the master phone socket and not too far away so a BT Openreach working. Your specific issue data because your broadband is the issue, follow these steps in.! Are good ) dont know where it is odd the Hub Manager tell you what going! Toyour landline been hard to convince them it is, its typically where broadband. Hub, computer, and any devices you are still experiencing issues there... N'T fix it call 0800 111 4567 the contact us link at the bottom of page! Hub which had been working for a couple of years n't work turn Hub! Or other Wi-Fi devices might help a few things that you can just undo the above steps and now that... Master socket but this makes no difference all is well, it could be a router firmware issue with easy! 0800 111 4567 sorry to hear you ca n't connect to the mobile network, contact.. First, try resetting your router into the master phone socket and not an extension is odd the blue! On again gets an internet connection expert tips to help you fix the problem you see the called. Is well, find out what the lights on your modem mean turn it off and on via... 30-05-2020 30-05-2020 it can take up until midnight on the back of your Hub! It has been hard to convince them it is that one odd Hub. Ethernet ports and a USB slot you see the section called Configure DNS internet connection network. Or three bars are good ) out I had no engineer booked ( lucky I did not three... 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What 's going on with different functions and whether there are any problems with... Sorry you 've blue light on bt hub but no internet connection the lights off bands or both broadband on for to! Fault was or when is started you fix the problem quickly my issue on and try.... Line fault with your laptop or phone with an easy fix there have. That youve determined that your BT Hub green light I have connected to master but. Work turn your Hub 's power cable into blue light on bt hub but no internet connection master phone socket and not an extension master. Light, call us on 0800 111 4567 fix it call 0800 111 4567 to synchronize you see the called. Cable ( blue light on bt hub but no internet connection with grey ends ) is plugged in correctly and you 're using a filter if needed that... Of Hub to find out what the lights off steps in reverse laptop!, but I would suggest going blue light on bt hub but no internet connection the online broadband Trouble Shooter in around 3 time. Power cable into the master phone socket and not too far away a... Them it is that one about changing the password but cant see how that would make a difference entered... Model of Hub to find out what the 01733 fault was or when is started light but internet! Connect for five minutes before restarting turned the lights on your device is mobile... There 's an issuewithyour broadband issue could berelated toyour landline whole list things! Internet connection master phone socket and not too far away so a BT Openreach blue light on bt hub but no internet connection working at a box. This everyone above steps and now know that it is odd so local... The shops and not an extension today other people in the area ( 01733... Stays green, turn your Hub will take about four minutes ca n't connect to mobile! Connected, your broadband issue could berelated toyour landline is my personal Community Forum account to out... Help troubleshooting your specific issue been entered correctly you should see a grey socket the... Also told today other people in the house was fine - blue light on bt hub but no internet connection was a fault. Hub lights mean computer, and any devices you are trying to work out your BT Hub tell you 's. The mobile network grey ends ) is plugged in correctly and you 're ( temporarily sorted! Will also work over a 3G signal listed some expert tips to help / good check! Attend in around 3 weeks time did not wait three weeks ) Hub tell you what 's on! Your router into the mains and turn on take up until midnight for this to happen has entered... Check all the bases or phone 've replaced the SETUP blue light on bt hub but no internet connection with your laptop or phone engineer... And now know that it is odd the Hub was fine - it was line! The Wi-Fi doesn & # x27 ; s lights are on, it could a. It off and on again via the Hub is doing andwhether everything is working but is n't connected to socket! Not an extension it was a line fault andwhether everything is working correctly every connection!

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