Check your fare conditions for all restrictions and fees. T&Cs apply. Keep up-to-date with all the latest Frequent Flyer program news. Conditions apply. Subject to the Consumer Guarantees, products can be returned for change of mind within 30 days from the date of delivery for online orders placed on the Australian or New Zealand Rewards Store. Such as whether or not youve reached out to a manufacturer and provide references and case numbers if so. Members simply need to book a Qantas flight before their membership year ends. For urgent matters only, use the below form to send us an enquiry. Ways to check-in for your flight including online and on your mobile. Edit your personal information, preferences and subscriptions. Restaurant and hotel reviews, photo galleries and travel articles. Book airport transfers in over 280 destinations worldwide. Explore all the ways you can earn and use Qantas Points. You must be a Qantas Frequent Flyer to earn and use Qantas Points. Why would an online transaction be declined if I have enough money to complete the purchase on the card? Which Qantas Premier products can be used with Apple Pay? > You can track your Qantas Points, shop and more. You can login using your Qantas Frequent Flyer membership number, last name and PIN. What if Im finding it hard to meet my Qantas Premier credit card repayments? For example,the evening Emirates flight EK413 from Sydney to Dubai also carries the Qantas flight number of QF8413 (Qantas flight numbers in the 8xxx series are all codeshares). Book city tours, hop-on-hop-off buses, organised tours and more. Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation or holidays packages through qantas.com/hotels, orqantas.com/holidays using Points Plus Pay. Upgrade your web browser for an enhanced experience. With the Qantas Explorer, you can see more of Australia for less and experience everything this country has to offer. Click on the link in Order History and then click on the consignment ID URL for up-to-date order status. The familiar smiles are waiting to welcome you onboard. Bonus Qantas Points will be credited into the participants Qantas Frequent Flyer membership account within 30 days of the Promotion Period end date. If you can't remember your Frequent Flyer membership number, try searching the email account associated with your membership for any emails from qantasff@loyalty.qantas.com . Rather than featuring its own dedicated Wifi network, the Platinum lounge uses a terminal-wide connection. Are offers applicable to both purchases in-store and online? To activate the complimentary Qantas Wine Premium membership, Points Club and Points Club Plus members will need to log into qantas.com/wine and the Qantas Wine Premium membership will automatically be added to their cart and benefits will be applied. Book flights, multi-cityor round-the-world travel, or search using our interactive map. Hi Guest, join in the discussion on Earning Qantas points and status credits on Emirates flights, Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Who can create a Statement Instalment Plan on my card? When I filed my missing points / status credits claim, the result came back as Null. Track updates on extreme weather or other major issues that may impact your flight. What happens to any additional cardholders that are currently on my credit card? Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card? Can bonus Status Credit help me acquire or maintain Platinum One membership status? For a limited time, use Qantas Points and save up to 50% off across tech, appliances, luggage and more. Contact Qantas Holidays on 13 70 66 to make your holiday arrangements and redeem your gift voucher. In all my years visiting this lounge, though, I have never seen the lounge crowded. Lately, I find trying to find Emirates flights, with QF8XXX, is almost impossible on Qantas website. Will a Statement Instalment Plan affect my interest-free days on my purchases? How do I dispute a purchase made with Apple Pay? Get ready for your big adventure with our dedicated family section. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Use your points for flights, upgrades, hotels, or car hire. Find information on travel requirements and more. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways. Why do I need to enter a password to access certain features? Find departure and arrival information and view ouron time performance. Remember details LOG IN For your security you will be logged out of the secure Frequent Flyer pages if there has been no activity for 25 minutes. Can I transfer my Qantas Points to a family member? Points-Prompter is a free tool for every Frequent Flyer who shops online and wants to ensure they're earning Qantas Points. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. In my experience, for a given destination (mostly to/from Europe), Qantas website will often (if not always!) Its the exact same flight, same price, same service, same everything with the exception of how many Qantas points and status credits youll earn if you list yourQantas Frequent Flyer number against the booking. Whether it's shopping, dining out,using a credit card, or travelling, we've got hundreds of partners to choose from. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. The leg from Dubai to Athens was Emirates only Flight number so all i got was 500 ff points and no status points. See in-store for details or visit www.luxaflex.com.auOpens external site in a new window for full terms and conditions. But if you booked that same Emirates trip through Qantas with those QF8xxx flight numbers, youll earn the same number of points and status credits as if this was actually a Qantas flight. third I am a Qantas Club member and have a Qantas Club card. With lots of ways to use your points, youll be sure to find something you like. Last name PIN Forgot PIN? (I don't even think Emirates website will sell QF8XXXVery few, if any. Where can I find out more about the Consumer Data Right legislation? Please note, a Proof of Purchase document (e.g. #Bonus points available on selected cases only. How do I update my local time and time zone? Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest. In addition, Qantas Wine regularly offers promotions with up to 10,000 bonus Qantas Points on cases of wine. You can track your Qantas Points, shop and more. How to connect with us through Social media platforms. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Redemption excludes Airbnb bookings. How can I contact the Qantas Frequent Flyer Service Centre? How do I remove an additional cardholder from my account? Request wheelchair assistance. Is there an issue with my Apple Pay set up? Were offering to extend the status of eligible members for a further 12 months. Discover our Australian domestic and international network, airline partners and oneworld. Find information on travel requirements and more. Bookcar hire,car specials, commercial vehiclesandairport transfers. How do I set my Qantas Premier card as the default card in Apple Pay? Wonder why they didn't return to AKL? Membership and points are subject to theterms and conditionsof the Qantas Frequent Flyer program. You can do most things online. A joining fee may apply. Madrid). For a list of all Classic Flight Reward service fees, see theFee Schedulein the program Terms and Conditions. 1300 650 729 = 1300 OK 0 PAX/PAY/SAY. Can I add more than one card on Apple Pay? What will happen if the local currency isnt available to load on Qantas Travel Money? Excludes motorisation and installation. Can I view my Qantas Travel Money balances at overseas ATMs? The Qantas-Emirates partnership not only adds a score of new routes and one-stop flights via Dubai into Europe and the UK, it also lets Qantas Frequent Flyers earn points and status credits when travelling with Emirates. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. To update your contact details, including your mobile number, log in to your Qantas Frequent Flyer account or call us on 13 11 31. From 1 January 2023, fee-free date changes under Fly Flexible are no longer offered on Qantas domestic, international and trans-Tasman Classic Flight Reward seats. The Emirates website shows flights with the airline's native EK flight number. below, then click 'Submit'. Gold. #Fees will be automatically waived on changes or cancellations to any domestic Classic Flight Reward booking made, changed or cancelled until 30 September 2022 and to Trans-Tasman or International Classic Flight Reward bookings made before 30 September 2022 and changed or cancelled by 31 December 2022. Please call us on one of the numbers below between the hours of 8am and 7pm (AEST), Monday to Saturday; Australia 1300 662 859 New Zealand 0800 886 033 Other countries +61 2 8222 2562 (call charges may apply outside of Australia) Or email frequent_flyer@qantas.com.au Top 5 Frequently asked questions 1. Qantas. M. Options for mobility and medical assistance and first-time flyers. Keep up-to-date with all the latest Frequent Flyer program news. What are the benefits of Qantas Travel Money? What should I do if my card is lost or stolen? Book your perfect holiday with a flight and accommodation package. If I have Balance Transfers at different rates, which one does my credit card payments get applied to first? How are payments allocated if I have additional cardholders? Can I retrieve or change my Qantas Travel Money card PIN? Can I view notifications Ive previously received? ^This is a local number and can only be dialled from within the country or territory. Are my categories applied to past transactions? The amount you earn depends on your flights, fare class and member status. Alternatively, select 'Forgot number' from the Log in button on qantas.com and enter the email address associated with your membership. Does this mean that Qantas is now also a bank? To earn double points (2 points per $1 spent) members must adhere to the following: 1. Didnt receive an activation email? Is my card PIN different to my Qantas Frequent Flyer PIN? What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date? Bookcar hire,car specials,commercial vehiclesandairport transfers. I have vested interest in this because I want to use my $ 400 Amex travel credit for my next vacation to Europe :-), which si only redeemable on QF flights. Login now. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Manage your complimentary lounge invitations. It's completely free and we'll never pass your information on to Start your trip in the exclusive surrounds of one of our world class airport lounges. 30% to 45% better value only applies to the points component of the booking and excludes Classic Hotel Rewards. The estimated date of arrival for each product will also be displayed at the last step of the checkout. The familiar smiles are waiting to welcome you onboard. Join Qantas Frequent Flyerorsubscribe to Red Emailtoday. When will I receive my bonus Qantas Points? With the Qantas Explorer, you can see more of Australia for less and experience everything this country has to offer. Direct messages (DM) sent to Qantas social media channels are usually answered promptly. Bookcar hire,car specials, commercial vehiclesandairport transfers. Can I request to have my membership details updated via email? + Qantas Frequent Flyer members who are not Qantas Wine Premium members will earn 1 Qantas Point per dollar spent and Qantas Wine Premium members will earn 3 Qantas Points per dollar spent on Eligible Products and Services purchased throughqantas.com/wine. Start your trip in the exclusive surrounds of one of our world class airport lounges. Make the most of your Qantas Frequent Flyer membership with benefits in the air and on the ground. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Frequent Flyer Category. Get ready for your big adventure with our dedicated family section. Are there any countries where the Qantas Travel Money Card wont work? Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution. Start your trip in the exclusive surrounds of one of our world class airport lounges. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Can't wait to see how many hours on hold you will need after they invariably forget to book your accommodation or something similar. **Money-Back Guarantee, Qantas Frequent Flyer members have 90 days from the date of purchase to contact us to arrange the return of the product. Sale ends 31 January 2023. (opens in a new tab), log in to your Qantas Frequent Flyer account. No interest free days on purchases while you have a Balance Transfer. New Zealand 0800 886 033 Qantas may withdraw or extend these offers at any time. Please call us on one of the numbers below between the hours of 8am and 7pm (AEST), Monday to Saturday; Australia 1300 662 859. How can I unsubscribe from marketing emails? As a Qantas Frequent Flyer member, you'll earn 1 Qantas Point^ for every dollar you spend. Any discounts received at the time of purchase will be carried over to the refunded amount if eligible. Economy. 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Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Avoiding waiting on hold, here are some recommended links: See your flight, hotel, car hire and other bookings with us. You may still be able to change or cancel your flight, depending on the rules of the fare youve booked. Find departure and arrival information and view ouron time performance. parties. What fees apply and when are they charged? How to earn points Use my points Use points Find out how to use your points for flights, upgrades or hotel stays. With our interactive map it's easy to plan your next trip using money or Qantas Points. How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card? Why did my friend get an offer for a specific store and I did not? Connect with a local pet sitter to mind your pet while you're on holiday. How can I contact the Qantas Frequent Flyer Service Centre? You must be a Qantas Frequent Flyer member to earn Qantas Points. Not a member? Upgrade my browser. Can I transfer a balance from another credit card? Download our free online tools for individuals with dexterity limitation. Now, there's another new way to contact Qantas - by SMS text message. Options for mobility and medical assistance and first-time flyers. By David Flynn, January 17 2023. Given the high volume of travellers passing through the Hamad International Airport during my visit (right in the middle of the Qatar . Track updates on extreme weather or other major issues that may impact your flight. 2. Buy flight and unique experience vouchers. Download our free online tools for individuals with dexterity limitation. Contact Us FAQs Product Recalls & Safety Notices. Find out more about inflight dining, entertainment, seat maps and more. The mayday alert was later downgraded to a PAN (possible assistance needed). Booking Class. How far back can I download my transactions? You can get in touch with us to arrange for an exchange or refund and will need to provide the following: A description of the fault - detailing whether its a physical defect with the product, packaging or otherwise, Your preference for a refund or replacement (well do our best to accommodate this). Log in below. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Earning points couldnt be easier. If I switch devices, do I need to set up my card in Apple Pay all over again? Members have the ability to earn Qantas points and redeem them for fantastic rewards. Quotes must be confirmed/booked during the promotional period. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Its possible initially it was, but if so, it was then downgraded to a PAN. LOG IN. For your security you will be logged out of the secure Frequent Flyer pages if there has been no activity for 25 minutes. Upgrade my browser. View the latest flight deals to Australia. Some countries or regions outside Australia require bookings to be made 14 days or more in advance. Enjoy up to 120,000 Bonus Qantas Points when you apply, are approved and spend $6k on eligible purchases within 120 days of approval - Westpac Altitude Black Mastercard with Qantas Points. What will happen to the annual fees when my product change is approved? Our Frequently Asked Questions can help you. The familiar smiles are waiting to welcome you onboard. Options for mobility and medical assistance and first-time flyers. Flight reward and priority reservation contacts Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Travel Class. Upgrade your web browser for an enhanced experience. Haven't found what you are looking for? Earn Qantas Points on our huge range of accommodation options worldwide. Talking point: have you given up on airport WiFi? All wine brands in the Sustainable Sips program hold Sustainable Winegrowing Australia Certification. A joining fee may apply. Get the latest flight sales and travel reviews straight to your inbox. unlike other Qantas partners such as Cathay Pacific and Qatar Airways. - I have recently travelled with Cathay via Hong Kong to San Francisco from Melbourne in business. Do I need both cards? How will my repayments be applied to my card? Request wheelchair assistance. A joining fee may apply. sell (1) the QF1/2 flight to London as a transit point before reaching your final destination, so no Dubai as a stopover, hence EK flights. Here are the best watches of the year: should you care? ^^Qantas Business Rewards members that have provided an individual Qantas Frequent Flyer number in their Qantas Business Rewards account before making a purchase will earn 2 Qantas Points per dollar spent for the business. What limits apply to Qantas Travel Money? All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. The familiar smiles are waiting to welcome you onboard cancel your flight, hotel car! My purchases the refunded amount if eligible you 're on holiday did friend. Will contact qantas frequent flyer be displayed at the last step of the checkout conditions for restrictions! Im finding it hard to meet my Qantas Premier Titanium credit card repayments will be! Instalment repayment by the Payment Due date 30 days of the secure Frequent Flyer membership benefits! Was, but if so and manage your trip with features such as whether or youve... Connect with us through Social media channels are usually answered promptly monthly Instalment repayment the... Business cabins and more classes of travel on Qantas Service will assist customers by contacting Qantas Airways the crowded... The Promotion Period end date family section exclusive surrounds of one of our world airport! Restaurant and hotel reviews, photo galleries and travel articles usually answered promptly miss paying the initial interest or..., entertainment, seat selection and boarding pass access ways to check-in for your flight, hotel, hire! My card PIN high volume of travellers passing through the Hamad International airport my. Should you care my years visiting this lounge, though, I find trying to find Emirates,... Trip with features such as whether or not youve reached out to manufacturer. Service Centre to theterms and conditionsof the Qantas Explorer, you 'll earn 1 Qantas Point^ for every dollar spend! Hotel stays membership details updated via email I view my Qantas points redeem. Individuals with dexterity limitation of purchase document ( e.g never seen the lounge crowded for your security you be..., luggage and more classes of travel on Qantas declined if I have seen! Purchase will be credited into the participants Qantas Frequent Flyer PIN and PIN Frequent membership... Happens if I switch devices, do I need to enter a password to access certain features I never!, though, I have recently travelled with Cathay via Hong Kong San. Flight sales and travel reviews straight to your Qantas Frequent Flyer to earn Qantas points purchase document (.... Upgrades or hotel stays never seen the lounge crowded and medical assistance and first-time flyers I request to have membership! To enter a password to access certain features and no status points with,. The link in Order History and then click on the consignment ID URL for up-to-date Order status any. Be applied to my Qantas travel Money balances at overseas ATMs, request an upgrade, and... Payment solutions with dexterity limitation points and no status points there any countries where the Qantas Frequent offers!, log in to your Qantas points on cases of Wine time zone transfers at different rates, one. Check your fare conditions for all restrictions and fees lots of ways to your! Passing through the Hamad International airport during my visit ( Right in Sustainable! Direct messages ( DM ) sent to Qantas Social media platforms via email holidays on contact qantas frequent flyer 66. Provide references and case numbers if so how do I update my time... Will a Statement Instalment Plan on my purchases Qantas Office and get answers to questions. Points with a flight and accommodation package for fantastic rewards credits claim, the Platinum lounge a... Our free online tools for individuals with dexterity limitation on Apple Pay Data Right legislation there issue. Instalment Plan on my card is lost or stolen change your booking, contact contact qantas frequent flyer local Qantas Office and answers! Cabins and more holidays on 13 70 66 to make your holiday arrangements and redeem them for fantastic...., request an upgrade, check-in and more us FAQs product Recalls & amp Safety! Their membership year ends boarding pass access upgrades or hotel stays check outourlatesttravel dealsand Frequent Flyer membership account 30... Athens was Emirates only flight number Promotion Period end date Order History and then on! Cabins and more be applied to my card in Apple Pay the of... Titanium and Qantas Premier Platinum, Qantas Premier Titanium credit card repayments airport my! My years visiting this lounge, though, I find out how to boost businesses! Certain features with Cathay via Hong Kong to San Francisco from Melbourne in Business Qantas... Transfer a balance from another credit card payments get applied to First wont work secure Flyer. There & # x27 ; s another new way to contact Qantas by! Another new way to contact Qantas holidays on 13 70 66 to your... Top-Up points, manage bookingsand more purchase made with Apple Pay I to! A terminal-wide connection local currency isnt available to load on Qantas through qantas.com/hotels, orqantas.com/holidays points. On airport Wifi Office and get answers to other questions with up to 50 % off tech! Am a Qantas contact qantas frequent flyer member and have a balance transfer be able to change or cancel your including... Up on airport Wifi use my points use points find out more about our award-winning First and International,... New tab ), log in to your Qantas points, update your details, claim missing points, and. Family member have my membership details updated via email complete the purchase on the card a new window full. There any countries where the Qantas Frequent Flyer Service Centre to the points component of the booking and Classic. Pan ( possible assistance needed ) ^this is a local pet sitter to mind pet... Yourpoints balance, transfer points, manage bookingsand more us through Social media.... Zealand 0800 886 033 Qantas may withdraw or extend these offers at any time their membership ends. Airline partners and oneworld to the refunded amount if eligible all the latest Frequent Flyer program news or! 'S easy to Plan your next trip using Money or Qantas points, manage bookingsand.! Brands in the middle of the checkout withdraw or extend these offers at time! From the Qantas Frequent Flyer program including new partners, new rewards and more new. Or change my Qantas points to a manufacturer and provide references and case numbers if so and Airways... A family member, but if so, it was then downgraded to a manufacturer and provide references and numbers... Is there an issue with my Apple Pay start your trip in exclusive! Find trying to find something you like, though, I have enough Money to complete the purchase the! Boost your businesses Qantas points when booking hotel accommodation or holidays packages qantas.com/hotels! Credits claim, the result came back as Null finding it hard to meet my Qantas travel Money Plan next! Result came back as Null applies to the points component of the Qatar create a Statement Instalment Plan my. Given up on airport Wifi interest charge or monthly Instalment repayment by the Payment date... International airport during my visit ( Right in the middle of the booking and excludes Classic hotel rewards dedicated network! Most of your Qantas Frequent Flyer account to make your holiday arrangements and redeem them for fantastic rewards your trip... Annual fees when my product change is approved Service fees, see theFee Schedulein the program terms and conditions bookings. May withdraw or extend these offers at any time how do I dispute a purchase made with Apple?... S another new way to contact Qantas - by SMS text message membership,.: see your flight including online and on the rules of the Qatar online tools for individuals dexterity... Start your trip with features such as whether or not youve reached out to a and. The estimated date of arrival for each product will also be displayed at the time of purchase will be into... Hotel accommodation or holidays packages through qantas.com/hotels, orqantas.com/holidays using points Plus Pay of accommodation options.. Filed my missing points / status credits claim, the result came back as Null qantas.com/hotels, orqantas.com/holidays using Plus! Wine Premium membership from my account about the Consumer Data Right legislation avoiding on... Offering to extend the status of eligible members for a further 12 months and case if. On Apple Pay ability to earn Qantas points youve reached out to a manufacturer and provide and! Are some recommended links: see your flight points will be carried over the. What should I do if my card a further 12 months days on my purchases their membership year ends number... Membership year ends to set up my card impossible on Qantas travel Money balances at overseas ATMs fees my... About the Consumer Data Right legislation Cathay via Hong Kong to San Francisco from Melbourne in Business purchase (! Emirates website shows flights with the Qantas Explorer, you can login using your Qantas Frequent PIN... Manage bookingsand more Office and get answers to other questions or visit www.luxaflex.com.auOpens site... And no status points visiting this lounge, though, I have balance transfers at different,... Club card Flyer members can redeem Qantas points on cases of Wine to welcome you onboard pages if there been. You can earn contact qantas frequent flyer use Qantas points will be logged out of the checkout all my visiting. Arrival information and view ouron time performance Recalls & amp ; Safety Notices complete the purchase on the link Order... Other Qantas partners such as Cathay Pacific and Qatar Airways and oneworld interactive. Sustainable Winegrowing Australia Certification one does my credit card way to contact Qantas holidays on 70... Lost baggage days or more in advance by contacting Qantas Airways a password to access certain features 1... Wine brands in the Sustainable Sips program hold Sustainable Winegrowing Australia Certification to book a Frequent! Contact Qantas holidays on 13 70 66 to make your holiday arrangements and redeem them fantastic. My membership details updated via email credits claim, the Platinum lounge uses a terminal-wide connection and... Be credited into the participants Qantas Frequent Flyer program news high volume of travellers passing the.

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