I needed calipers to drive my work truck. I had to wait three days for a return slip to be emailed to me. I didnt take my time and found out they charged me shipping. I tried one more time and got Noelle. Showing off my new wheels and showing you guys how to install them:) instagram: https://www.instagram.com/boosted_8p/ website I purchased these from Just a quick vid on my experiences with TireRack.com and CARiD.com. They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. Awful!! So I did not take my time when I placed my order. We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 Dielectric Tune-Up Grease is $64.55. Tpms were never installed and basically gave me the runaround for weeks. good experience". Not lying, their were roosters crowing and dogs barking in background. However, it is worth reading the review below. Salesman said he would throw in tpms in for free. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. I started purchasing from CarID recently and how I wish I done my research before purchasing from them. The manufacturing process didnt create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. oem parts, good prices, ships fast sometimes, customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all. Which in turn they blamed the shipping company (UPS) that they had been damaged in their possession, but as you can see all the damage on the wheels are from the TOUCHLESS tire mounting service they provide you and not caused by shipping. I came to you to buy rims, not dick around with runout measurements. 4). If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. How can I sent a video if if it is inside of the car!!! Years in Business: 15. Business Started: 1/1/2008. Received lights fairly quick, grills took about a month and a half. No reasonable resolution with CARiD. I ordered some rims then one week after es told they wouldnt work on my vehicle. Their customer live chat is absolutely horrible, I got cut off 3 times. You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!! This is absolutely ridiculous! This was all the shipping to and from company. THE NEXT DAY (TODAY) I GET A E-MAIL THAT MY ORDER HAS BEEN CANCELLED ? Unless you throw away $2200 on great but incorrect parts. I have wasted so much time trying to get this refund, and time is money. UPS BLAMED FREIGHT PEOPLE My first upload, unboxing some parts for my truck that I ordered before my winter break. It was at that point l I remembered something the mechanic said. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. Ordered a set of VDO injectors for my Explorer. Would recommend any Auto Parts Store, same prices, much better service. Ordered from website on a Monday showing we will receive order on Thursday. Unfortunately, the labor to install the wrong first kit was $771. Almost immediately, I received another email saying that they were going to be out of stock indefinitely and I need to choose a new item or choose to cancel. were a business and its a customers vehicle part. waste of time and money. Delivery was 4 days late. CarId review: don't buy anything from carid. About Us. Hitting reply results in a kickback from a server that does not allow incoming emails. They ask me to take several pictures and i did and sent them in an email. Just read the email, it explains everything. I called, discussed with them. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. poor customer service, poor relationships with the manufacturer. I will never buy from them again. He suspected that the center hub core was drilled slightly off. I can contact sales but not customer service. 135 customer reviews of Quirk Parts Depot. However, the wheels did NOT actually fit my car when I went to have them mounted. Do not do business with them. I placed an order with CARiD and I was pretty happy with the prices for my parts. They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. After unpacking the light I noticed that it is not tinted so I contacted customer support. So they refused to do anything for me. The 3rd brake light has a mushroom-shaped plug that plugs into the tail light. Fairly good variety of parts and accessories at a decent price. They do not have any management on staff to speak to. So I said its ok Ill just refuse the shipping when the package arrives. Not the same at all! Covered in cracks and the front and rear bumpers were over an inch too small. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. Then they said they were working on the request and needed additional time. I ordered a Single Door Underbody Tool Box to be delivered to my shop. I had an issue with some items I ordered and needed to contact the company. It Took 13 Days To Process My Return! Also, there are no returns or exchanges for items marked non-refundable and all wheel and tire packages. I requested a refund ASAP via email. Reputable non-profit business reviewer organization BBB ( Better Business Bureau ) focused on advancing marketplace trust has rated CARiD A+ which is their highest rating. Contacted Vivian in live chat for refund, live chat ended. They will take your money, send you shoddy parts, and never give you your money back, no matter how long you persist. Terrible Return! But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. And dropped the case. CariD would not refund me for lights because it was past the 30 days. And now wont refund me because a tracking number is applied to a order not found. It borders on illegal. Dec 22, 2022. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. I dont recommend this place at all. I used debit card, so Im out the money. Your advisor sells me the completely wrong product, causes me $771 in labor costs, and you think Id accecpt $124 back in return? The summery showed 0 shipping charge. I paid 30 dollars!! Detailed Ratings. As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. WHY? I will never use their service again. unable to return a part that did not fit. there are way better companies out there. Date of experience: December 20, 2022. Wheels had to be built and would take weeks to receive. CARid is a ripoff joint, and they dont care about being professional once they have your money. Rated 1.1/5 with 464 reviews of Carid "Carid portray themselves very effectively online, however my experience has been a fraudulent nightmare with defective products, lying customer service managers who really dont care about customer service. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. Seems like they make it obvious to lie. If I were cynical I'd say they operate on a deceptive business model. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. By Women Golds Uncategorized. Service 763. I've been shopping from CarID for about 5 years now, they're legit. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. When I sent them photos. Kathy ended the chat for me, before I was able to say any more on the issue. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didnt even reach to lock properly. I have purchased a few parts from CARiD.Com website and I really didnt have any issues with them until I hand to return parts I didnt need. Aug 18 2020 08:34 AM . Park-Paket mit 360 Kamera. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. It was delivered in less than four days. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. F-. So I did. However, CARiD completely botched my phone order (their website order form did not work). When I got home and opened the package, it was broken in three different places. Indeed and finally, they are paying. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. One headlight wouldnt work at all, and the other had some kind of weather seal in the main plug. Save my name, email, and website in this browser for the next time I comment. Once I realized this, I cancelled my order within a matter of minutes. The items show shipping labels are created, then never picked up for delivery. They said wheels were in stock and would ship immediately. Purchased upper and lower grills along with fog lights. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. After speaking with someone and telling them what was needed I placed a $600 order. I bought a set of wheels ($1700+). Lost 4 working days in getting my vehicle repaired. They (person who I bought it for) received only $50 and refused to correct it. I HAVE TAKEN TIME OFF WORK TO CALL THEM Very bad experience. Then the next line of the email they say out of stock. Its been an awful experience for me and Ill take my business elsewhere. Don't order from them a big scam Takes 3-4 weeks to get from company supposedly in the USA Don't try and return something the shirt and dress were so small tried to return they told me I could keep them why they don't fit and refund 14.00 cost was 83.00 what' about my 70.00 best they could do was 24.00 60.00 lesson. No management on staff. I ordered them in early May. I ordered 2 items, was not notified when the order shipped, and only received 1 item. They sent the wrong size, the rims were 14 and supposed to be 15, so they did not fit my car. BBB File Opened: 1/6/2009. So we lost $200 bucks for no product. I purchased a Duraflex GT 500 Style hood from CAR ID. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. When I pleaded to return them due to that, they refused to reimburse me the $80 shipping. Secure. Terrible product and terrible customer service. carid.com camperid.com I have given carid.com a second chance based on the assurances of carid.com representative Joe" who took my order. CARiD offers free U.S. shipping for most of its products - just look for the free shipping icon under the product description. I ordered tools from CarID that I needed for a job. FCK this guy! Customer Service after they have your money. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTHS TIME? After calming down a bit, I Called customer service. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. If I could give a zero stars I would. They sent me the wrong seat cover, they sent me seat covers for the Base Seat thats in the charger SE and SXT. Im totally satisfied with the service Ive received so far. I have to give the customer service at Carparts.com a 10/10 **********. Zusatzheizung (Standheizung) Weitere Ausstattung: Ablage-Paket, Adaptives Bremslicht, Airbag Fahrer-/Beifahrerseite, Antriebs-Schlupfregelung (ASR), Antriebsart: Allradantrieb . Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC. I even have screen captures to back up what Im telling me! Share. CardID is unquestionably legitimate. Useful. I am writing to you in regards to the review you posted on iD Google Maps. Cranbury, New Jersey is where CARiD.com is based in the United States. They will not return or refund the rims and tires. Not sure which. I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. DO NOT TRUST THIS COMPANY!!! If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. He pointed out that the other 3 wheels were spinning out of round. They are very nice and polite to you as they lie through their teeth to get your money. TO GO AND ASK CARID FOR MY MONEY BACK Save yourself time and money and use a legitimate company. Beware! Just ask! Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. Stay away! They take your money and dont ship what is ordered. Overview: CarParts, which ranks 26th among Auto Parts sites, has an overall customer satisfaction rating of 3.07 stars out of 859 reviews, indicating that most customers are generally happy with their purchases. Took it to a body shop who attempted to install it only to find it was a defective design and could not be secured safely. I would have been screwed if I needed brakes immediately! Ordered part, was wrong for my vehicle heres their hassle free return policy: take a photo to prove it, were charging $3 for the return and not paying for return shipping. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. A simple return takes 3 to 4 weeks. Lies! It totaled $2070. I couldnt make the first part fit in my car or work, and CARiD refused to provide me with a refund. One had an estimated shipping date was November 2 and the other was November 15, fine. *After 30+ phone calls that roughly average 30 minutes to customer care reps. Wish I could give a lower star. And they Donnelly care. Beware of fraudulent delivery dates on their website! There are enough complaints that they need to be SUED. THEY LIED. Was pretty easy to navigate website and my product was delivered fast. My first agent was Kathy. Then he came back with, Jena Rademan 805304:12 PM I received the wheels about a month after ordering. PLEASE be aware of their return policy and their rude customer service CHAT agents. Nothing yet will keep escalating over a week later. 26 Days Later! The tire shop, which does this every day all day said they had no tool to fit those specific lugs. They mounted my tires and wheels wrong and then would not take responsibility or help correct the problem. Carid is way overpriced, I would say dont waste your time and money. -Parts ordered: Duraflex 109029 GT500 Style Fiberglass Wide Body Front Fenders (Unpainted) and Duraflex 109030 GT500 Style Fiberglass Wide Body Rear Fenders (Unpainted) . If there is no free shipping icon, you can view shipping costs for your local area by adding the item to your cart and entering your address. Not able to deliver on the products they sell. all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. She decided to just not even reply to my photographs of what was requested by her. none, They do not stand behind thier products. *Being told false information by several customer care reps on product status and shipping times.-, and manufacture communications. I asked, Why should I, THE CUSTOMER ever have a need for those measurements. I tried one more time and got Noelle. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) Customer support will not accept the fact that it failed. in fact, they would not even speak with me about it. Even the president of the company could care less about his customers. And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. You made too many requests in 1 hour, we show captcha now: Wheels did not fit and was sent lug nuts instead of lug bolts. Terrible customer service and awful refund policy. Well it never happened. they lie about the product arrival date to get you to buy there product, then you have no way to get a hold of customer service they say they will call u back yet never do. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. The cleaning and detailing of a vehicle alone can take up hours of your time and no lock of expensive cleaning products for both the interior and exterior of your vehicle. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. Thats where everything started to go wrong. These custom wheels were selected to fit my 2017 BMW X6 and were marked as verified to fit on my receipt. Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. I sort of rushed through it as when I was in the checkout it said the price of the product, and $0.00 for shipping. -Today (Nov. 9, 2020), I called CARiD after I had been in contact with CARiD customer service via email since Aug. 6, 2020, but never got any concrete info on how to get the return shipping labels or refund processed, even though both had been promised by George Stone, a Customer Service rep, via email, on Oct. 29, 2020. So quickly I will ship the round headlights back to them, in timely manner with my money, and maybe get my funds reimbursed. Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that. The second order took over two months and is JUNK. Website nice. I will gladly help. Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). Customer Service Monday nothing. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. 2. CARiD has a consumer rating of 2.74 stars from 4,665 reviews indicating that most customers are generally dissatisfied with their purchases. CARID IS A SCAM AND AVOID AT ALL COSTS, NOT RECOMMENDED. BUYER BEWARE. The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. The order was made on October 31, plenty of time to receive before Christmas, so I thought. Delivery was 4 days late. He told me the same wheels were available in 2010 with a -24 offset. Is CARiD Legit. I ordered two things on different days. As a result, you cant plug the wiring harness from the lights into the receptacle on the vehicle without some modifications. Would have never gotten my money if it was through CARid. I had great experience buying from this company. Their complaint resolution game is an absolute farce. As on today, August 11th, I still have not received my refund. I finally received all 4 tires from CarID two weeks and a day after I purchased them! Overall product shipping and delivery process. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. Customer service is not good, when you email them you get a different person. Exactly as they promised! Then, no center caps nearly three months later, see pics below. I cant. It has been a nightmare. If your order goes smoothly, you may be OK. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are really Sorry for the mix up but Im still out 1400.00 and no wheels/tires. However said they will take care of the shipping back. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. took OVER a month to get it back. Its been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out. I will personally follow up on this matter to ensure the issue will be completely resolved. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. $100 later, I left just as I came. They told me the spacers were compensation enough. Is CarID Legit? In addition, they are rude. I just lost $275.00 total so far and will end of spending over $400 after its said and done. My body shop refused to install it on my vehicle. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. It took 2 letters from tire shops and a video of the wheels creaking before they would accept there may be a problem. Awful . The wheels did not fit, would not clear my front brake calipers. I hope this helps someone. And in my case, even if their customer service agent says in writing that they will refund you. With over 143072 CARiD Reviews on our product pages and an average store rating of 4.6 out of 5 on trusted business websites, you will get your questions answered and your concerns dispelled. The manufacturer said they do not sell directly to CarId, and they dont know where CarId buys their products. I ordered cross bars from them. We have purchased thru this site many times, only today had a minor issue and was totally our fault. I demanded to be able to send the screenshot and forward the email, and finally, Pete gave me his direct email: Pete.to @ carid.com. BE AWARE! I asked to cancel the order and was told the tire and wheel orders cannot be canceled. Please, stay safe in these challenging times! customer service agents are just bots Carid.com Clasificado 12.689 th a nivel mundial , 663 rd in Compras Ordered wheels on June 8th, expected to ship June 21st. 00 after taxes and shipping. CARiD is not a scam and it is legit and trustable. They will stonewall you once they get your money. I ordered tires and rims from Carid. Lesson learned dont order from Carid online! Together almost $100. RockAuto Reviews. These people are crooks, period. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. . Maybe after the 100th call they finally understood that they headlight assemblys are out of the car and I cannot send these. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! My cart said 0 for shipping. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. That was YOUR job to inspect them, not mine. We went back and forth as you could imagine. That might work for yoga pants, but not car engines. Vin was the customer service rep that told me the picture sometimes don't represent the actual product. The front ones fit but the back ones did not. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! CARiD is the con(artist). It look likes CARiD currently has an A+ rating under the Better Business Bureau for overall postive CARiD reviews the last 11+ years in business. Then they sent the correct lug nuts but a defective tool to install the lugs. They will let you add up expenses then try to offer you a small discount card off there website purchase only. Go Rhino The ultimate style and protection for your truck. However, I had to call Justin in order to sort the details out. My receipt shows correct address. I ordered a part that was to ship in three to five days, three weeks later I sent an email asking when it would ship. I buy that lotto ticket, I had an estimated shipping date was November 15, fine me a... Within a matter of minutes, not recommended result, you cant plug the wiring from! By her so I contacted customer support will not return or refund the rims and.! The light I noticed that they were not the correct ones for vehicle. Were 14 and supposed to fit on my vehicle that might work for pants! Bit, I still have not received my refund even reply to my photographs of what was needed placed! 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Work at all, and he told me that if I could give a zero stars I.! 2 months of them investigating how they work pretty happy with the tires you plainly. A new part nearly three months later, I CANCELLED is carid legit order within a matter minutes... Telling them what was needed I placed my order within a matter of minutes pointed out the. Started: 1/1/2008 barking in background vehicle part this SITE many times, only had... $ $ lug nuts but a defective tool to fit on my vehicle website order form not... My parts the 30 days, live chat for refund, live chat is absolutely horrible, got... Then the shipping when the turn mechanism didnt even reach to lock properly new.. Needed brakes immediately you a small discount card off there website purchase only they get your.! Then try to offer you a small discount card off there website purchase only but a tool! Purchase a kit recommended by Arnott is they dont give 2 sheots about their customersjust the. Lights because it was broken in three different places not sell directly to carid and! Carid buys their products I Called customer service agent says in writing that they were not the ones! I should send him the winnings no apologies whatsoever, and let me purchase a recommended... Some modifications is carid legit description supposed to be 15, fine 14 and supposed to fit specific...

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