only during the outlook setup this issue happens. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. If you end those processes it may enable Outlook to then open normally. While Airplane mode is enabled, launch the, There are several options in the left sidebar. If step 2 & 3 don't yield any results, there may be a duplicate Azure AD object or this mailbox is orphaned. Disabling these presence features wont affect much of your emailing experience in Outlook. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. In Outlook, select File, > Options, > People. Click on the File menu at the top. If its blue, youre disconnected. Besides, we can try opening Outlook in safe mode to see if the issue continues. To resolve this issue, delete the value of LoadTransportProviders in the registry. If the mailbox is returned, the MAILBOX PRESENT option should be selected. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. - For Outlook 2013,
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