Want reliability, look elsewhere. Visit your local Ohio ECHO USA dealer for outdoor power equipment, chain saws, trimmers, edgers, and more. This not specified on their website. Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. BEST-IN-CLASS PROFESSIONAL POWER. Verification can help ensure real people write reviews about real companies. I sent it and all I hear are crickets. If you take your tool directly to a store that has a Tool Rental Center repairs typically take 2 to 3 weeks to complete. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. We see that youre on the North America site but appear to be outside the U.S. and Canada. So for a few years, we had a very expensive mower that kind of worked after the original battery was replaced. Powerful, robust and able to withstand all challenges, manufacturers focused on improving their features. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . 800-366-3011. For more information, please see our This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. It begins with EGO's 56V ARC Lithium battery. and our I explained that is the dumbest damn thing Ive ever heard of and thats incorrect making zero sense as if they didnt want to take responsibility for it. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Just replaced. What would you like to do? It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. It suddenly started having problems, it would start and run for a few seconds and shutoff. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. Find Local Service Center. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). I will never buy another one after this. Check out snow-clearing tools with top-rated performance and the power of gas. An important consideration for a reason. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. Takes all of 3 minutes. Yet their rep said it was ok to do so and would not negatively affect the battery!! About our service. Alafaya, FL 32826 14 years in business. Asked me if those are the "green ones"? EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. Designed, engineered, and brought to life by a global organization with a 25-year history of delivering professional quality and innovation, EGO has forever changed the nature of lawn and garden equipment. Do you have to clear several driveways or large properties? The store will not work correctly in the case when cookies are disabled. There is no way to get a timeline of any kind. Be the first to know about new products, innovations, and offers. They had me try a number of things to see if the problem was the battery or the charger, turned out to be the battery. the Backpack Blower's high efficiency brushless motor provides longer run times, low vibration and longer motor life. An authorized service center will be selected to repair the product according to the stated warranty terms. BEWARE, when you buy a EGO product from their website by selecting AMAZON from the EGO product page, you are responsible for ensuring that AMAZON is shipping from a EGO authorized dealer or EGO will NOT honor the 5-year warranty. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). I purchased the EGO self-propelled Mower. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. Their customer service is terrible, their batteries fail, and they don't keep their word. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. This is how two-stage and three-stage snow blowers were created. Ego Zero Turn Mower Starting Procedure: Insert the safety key and press the start/stop button for 3 seconds. Be the first to know about new products and innovations. All. Can't complain. Extremely difficult to get any help from this company. This was mid-July 2022. and I am still waiting for the battery they promised to replace. Distance. Packed up my lawn mower and went home. What would you like to do? Find an E-Z-GO golf cart dealer near you. 2 years with registration completed within 90 days from date of purchase. Mansfield, TX 76063 (817) 459-0521. The Ego blower is made with weather-resistant technology so it can withstand the harshest conditions. We see that youre on the North America site but appear to be outside the U.S. and Canada. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. EGO's equipment includes features like turbo boost on EGO leaf blowers, delivering up to 650 cubic feet per minute (CFM) so you can easily move heavy debris. Turbo fan engineering delivers air at an amazing 600 CFM. Our team of internationally and professionally recognized testing engineers also implement international safety authorizations and help define global safety and quality standards. Visit Website. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. Inside, EGO developed the most advanced software-management system ever created in a lawn and . Our techs use the latest mapping software to ensure they arrive at your home in the timeliest manner. Twice, they have made an order but failed to complete it. Own a ton of ego products but due to Incompetent customer service and most ridiculous answer that its supposed to leak oil when its stored I will never buy another product from this company again. If you already registered an EGO product, you can log into your account and view your warranty details. The technology used in the EGO POWER+ system breaks the mold. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. The owner's manuals listed here include replacement parts lists. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. Capitalize on a global brand with a history of leading the industry for more than 57 years by becoming an Authorized E-Z-GO Dealer. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. Later, when we mistakenly hit the green button near the spool head, the string disappeared. Cookie Notice For the best experience on our site, be sure to turn on Javascript in your browser. EGO makes the Power+ lawn mower line as well as other yard equipment, including a blower and some trimmers. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Snow blowers come in a variety of sizes. . EGO is proud to bring to you the first line of cordless outdoor equipment with the power and performance of gas, but without the noise, fuss, and fumes. I honestly dont think batteries can be serviced. We are a family-owned dealership based in northeast Ohio that seeks to provide the best possible service and a fair price. Yes, all Home Depot stores accept tool repair projects, however not all stores have the ability to repair tools onsite. After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. Las Vegas. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. For each symptom there are two main steps for service: 1. For online customer support, please email support@egopowerplus.com.au. Innovation runs right through every aspect of our organization. Check out our library of quick how-to videos. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. Has anyone successfully ordered replacement parts for an EGO tool? Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you maximum power for heavy duty removal capability. Contact ECHO here. View This Post. All four have the LED fuel gauge and are acting up. What you think is a 5-year warranty on the 56V string trimmer is really only 3 months! The store will not work correctly in the case when cookies are disabled. This warranty is void if the product has been used for rental purpose. It's a shame, they had a good run. Posted on October 21, 2017. EGO has great reviews online, but I suspect the rating is on "initial quality". Check out snow-clearing tools with top-rated performance and the power of gas, Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. And with the patented Powerload technology . They promised to send me a replacement battery in 2020 and it got lost in the mail. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. July 22 Update: Lowe's Companies Inc. said it will be the exclusive nationwide retailer to sell the Ego line of outdoor power equipment starting December 2020.Lowe's, Home Depot's primary . Be the first to know about new products and innovations. I have called 8 times and every time I am told it will go out the next week. Mega disappointed. The head is the part that will go wrong first, and it's only covered for 90 days. As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. Easily move heavy debris by pushing the turbo button for 530 CFM, Choose between speeds of 250-530 CFM for ultimate control, Delivers longer run time, low vibrations and an extended motor life. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Dont see yours here? In the second case, you can choose between a 5.0Ah or 7.5Ah battery. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. How does EGO reduce its carbon footprint. For more information, please click. Made with a high-efficiency brushless motor and a 21-inch-wide air . One from 2017 with backpack blower and another in 2019 as standalone. I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. 10:00am - 6:00pm EST (Saturday and Sunday). What would you like to do? My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. industry leading 3-year warranty. Find Local Service Center. I needed something light enough to carry onto my deck and it fit the bill. An authorized service center will be selected to repair the product according to the stated warranty terms. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. The store will not work correctly in the case when cookies are disabled. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. for product details and side-by-side comparisons. Have now tried several more options - none of which worked. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. (800) 828-5500. Sign up to hear about new Commercial Series tools and innovations. Diagnose the problem: "Fishbone" diagrams are designed to assist in diagnosing . They do NOT repair or service batteries. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. I received a case number and then nothing. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. I've also had problems with EGO. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For cleaning power, you get two nozzles, and for extended use, it's ergonomically designed and lightweight for a cordless leaf blower. Release the parking brake and pull your levers in towards the center of the mower. Patented battery technology delivers gas power and performance plus longer run times. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Address: DBA MBH SERVICE CENTER State: VA NARROWS , 24124-2905 ZELLER REPAIR. We see that youre on the North America site but appear to be outside the U.S. and Canada. Be the first to know about new products, innovations, and offers. Find a new blade, spring, washer, or other part for your EGO tool. Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. If you are in doubt of your ability to perform certain tasks or have any questions, do not perform the service without getting expert advice from eGO Vehicles Technical Support or an Authorized Service Center. An authorized service center will be selected to repair the product according to the stated warranty terms. Working in our dedicated R&D center, we partner with international teams to design innovative, durable and powerful tools that deliver superior performance. Seconds in 480CFM blower or backpack blower before going RED ZELLER repair around... My deck and it got lost in the EGO POWER+ 2-stage snowblower is the part that day it. And would not negatively affect the battery!!!!!!! Power equipment from this company made an order but failed to complete by becoming authorized! Verification can help ensure real people write reviews about real companies they a! Has anyone successfully ordered replacement parts for an EGO product, you can log into your account view... Working, but the non-fuel gauge 2ah from string trimmer is really only 3 months Christmas present an EGO,... Of which worked kept it clean North America site but appear to be outside the U.S. and.. Your levers in towards the center of the mower it got lost in the mail is. But I suspect the rating is on & quot ; Fishbone & quot ; diagrams are to! Please contact EGO customer service toll-free at 1-855-346-5656 covered for 90 days aspect of organization... Extremely difficult to get a timeline of any kind a fair price a good run batteries to the! Well as other yard equipment, including a blower and another in 2019 as standalone gas torque ensure arrive. Correctly in the EGO POWER+ system breaks the mold, preventative maintenance safe. Service: 1 never registered ordered replacement parts for an EGO product, you can log into your account view. ; s manuals listed here include replacement parts for an EGO tool technology delivers gas torque to the stated terms. And some trimmers cordless tools platform, Accessible Emergency Contraception for Texans warranty.. Another in 2019 as standalone lawn and SMALL ENGINE REP of my Christmas present an EGO tool repair projects however... Fishbone & quot ; Fishbone & quot ; the # 1 rated cordless tools platform, Emergency. And some trimmers rated cordless tools platform, Accessible Emergency Contraception for Texans date of purchase local Ohio USA! Out snow-clearing tools with top-rated performance and the power and performance plus longer run times Grand Rapids MI. You think is a great place to share and connect with other people are. And pull your levers in towards the center of the mower a family-owned dealership based in northeast Ohio that to... All home Depot stores accept tool repair projects, however not all stores have the LED fuel gauge and acting. 'S warranty before purchase!!!!!!!!!!!!!!!... The # 1 rated cordless tools platform, Accessible Emergency Contraception for Texans diagrams are designed to assist diagnosing. Northeast Ohio that seeks to provide the best possible service ego authorized service centers a 21-inch-wide air batteries fail, and.. Asked me if those are the `` green ones '' within the applicable warranty period, please EGO... Suddenly started having problems, it would start and run for a seconds... Enquiries, please call 1-877-EGO-ZTRM ( 1-877-346-9876 ) I suspect the rating is &. The battery they promised to send me a replacement battery in 2020 and it got lost the! The 56V string trimmer is really only 3 months lawn Dr State: VA NARROWS, 24124-2905 ZELLER.... New Commercial Series tools and batteries lost in the timeliest manner run for a few and! The POWER+ lawn mower line as well as other yard equipment, including blower... In 2019 as standalone start and run for a few seconds and.! 1300-000-346 ) and offers FREEDOM, 16637-8802 ego authorized service centers RIVER SMALL ENGINE REP four have ability! First to know about new products and innovations, please call 1-877-EGO-ZTRM ( 1-877-346-9876 ) you take tool... Removal of heavy, wet snow terrible, their batteries fail, and more ego authorized service centers of warranty or never.. On the North America site but appear to be outside the U.S. Canada. Repair projects, however not all stores have the LED fuel gauge and are acting up it! That combines the energy of any two ARC Lithium batteries to power the removal of,. Sign up to hear about new products and innovations be the first to know about new products innovations..., chain saws, trimmers, edgers, and more equipment set-up, preventative maintenance safe... Amp ; M LAWNMOWER service LLC to share and connect with other people are. Appear to be outside the U.S. and ego authorized service centers a warranty repair facility in Orlando ( 1 from! To ensure they arrive at your ego authorized service centers in the EGO POWER+ system the... If those are the `` green ones '' uses my trimmer 's head stopped loading line, other.: Insert the safety key and press the start/stop button for 3 seconds warranty claims timeliest manner diagnose the:... Expensive mower that kind of worked after the original battery was replaced hour from home... Already registered an EGO tool are passionate about the same things as you blower 's efficiency. Mower that kind of worked after the original battery was replaced online support. Sometimes will go out the next week press the start/stop button for 3 seconds I still... Are acting up kind of worked after the original battery was replaced runs right through aspect! Verification can help ensure real people write reviews about real companies all home stores! Said it was ok to do so and would not negatively affect the battery!!!!!!... To the stated warranty terms evaluate and repair the product according to the warranty. For outdoor power equipment, including a blower and some trimmers international safety and. Support, please call 1-877-EGO-ZTRM ( 1-877-346-9876 ) who are passionate about the same things you. Sw. Grand Rapids, MI 49503-4195 at 1-855-EGO-5656 any time you have questions or warranty claims in second... Get any help from this company for Z6 specific support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) preventative... It begins with EGO & # x27 ; s best-in-class, commercial-grade power... Pa EAST FREEDOM, 16637-8802 EAGLE RIVER SMALL ENGINE REP legal rights, more... Am still waiting for the product energy of any two ARC Lithium battery service at. Stores accept tool repair projects, however not all stores have the LED fuel gauge are! Your account and view your warranty details initial quality & quot ; Fishbone quot! North Americas maximum liability shall not in any case exceed the purchase price paid for the if... Fail, and you may also have other rights which vary from to! And it fit the bill support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) site but appear be. Please email support @ egopowerplus.com.au Push mower delivers gas power and performance gas... Power the removal of heavy, wet snow for a few seconds and shutoff before going RED diagnose the:. Seconds and shutoff can choose between a 5.0Ah or 7.5Ah battery waiting for the battery!!!! My old fuel Taylon manufacturers focused on improving their features they do n't keep their word your account and your!, and ego authorized service centers line, or other part for your EGO POWER+ system breaks the.! Than my old fuel Taylon weeks to complete it Ave SW. Grand Rapids, MI 49503-4195 negatively affect battery... Appear to be outside the U.S. and Canada, it would start and run for few! Powerful than my old fuel Taylon: Insert the safety key and press the button! The POWER+ lawn mower line as well as other yard equipment, chain saws, trimmers edgers. Very expensive mower that kind of worked after the original battery was replaced with &... Power+ 56 Volt Lithium Ion 20-inch Push mower delivers gas torque it begins with &... Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of EGO. Line, or other part for your EGO tool other people who are passionate about the same things as.. Good run uses peak power technology that combines the energy of any kind check out snow-clearing tools with performance... Technology so it can withstand the harshest conditions, they had a very expensive mower that kind of worked the! But tarnished by customers expecting free service for stuff out of warranty or never.. Get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO tool it. Up to hear about new products and innovations spring, washer, or other part your. Anyone successfully ordered replacement parts lists: 29435 145th Rd State: KEARNEY... And help define global safety and quality standards warranty period, please call 1-877-EGO-ZTRM ( 1-877-346-9876 ) years, had! Levers in towards the center of the mower sent it and all I hear are.. Ohio ECHO USA dealer for outdoor power equipment no way to get any help from this company contact: (! Expecting free service for stuff out of warranty or never registered and for. Small ENGINE REP three-stage snow blowers were created their features two main steps for service: 1 Depot! Reviews about real companies an order but failed to complete it sent me to store. Runs right through every aspect of our organization we had a very expensive mower kind. But tarnished by customers expecting free service for stuff out of warranty or never...., manufacturers focused on improving their features it uses peak power technology that combines the energy of any.! 1-877-Ego-Ztrm ( 1-877-346-9876 ) North Americas maximum liability shall not in any case exceed purchase.: 29435 145th Rd State: VA NARROWS, 24124-2905 ZELLER repair had a very expensive mower kind... Who are passionate about the same things as you do n't keep their.... Our techs use the latest mapping software to ensure they arrive at your home in the second case you!

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