A Flight Credit may be issued when the value of your booking can be retained for future use. a QF flight number on your ticket) booked and paid throughAmerican Express Travelonline. Please allow up to eight business days for delivery. You may redeem one Travel Credit per booking. How to connect with us through Social media platforms. If my Flight Credit includes other people, can we travel separately? From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. For full details, seeterms and conditionsOpens external site. Request wheelchair assistance. Other passengers in the same booking must register separately to be eligible for this offer. Remember that abooking feeapplies to redemptions through Qantas offices. Make sure you check thefare conditionsof your original booking to find out what fees will apply when you redeem your Flight Credit. What if I experience payment problems or can't complete my order? Redeem Velocity Points with thousands of properties worldwide. If you prefer a refund instead, you must request it before you start using your Flight Credit and before the expiry date. Earn Qantas Points when riding with Uber to and from eligible Australian airports. You can use part of the voucher value on one booking, and any remaining credit towards another booking. Refer to your new Flight Credit confirmation email for the new reference number. See Jetstar.com for further details. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. What can I spend my gift card on? If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. Customers need to access Airbnb through Jetstar.com to receive the flight voucher. An error occured while retrieving your NAB Rewards details. When you get to the payment page there is a place for you to enter the voucher number. We do everything we can to process credit voucher requests as quickly as possible. Find out more about inflight dining, entertainment, seat maps and more. Car Hire: Velocity Frequent Flyer members can earn or redeem Points for car hire bookings made via Rocket Travel Cars. Will I receive my complimentary Qantas Club Lounge Invitations if I use my Qantas Travel Credit and book through American Express Travel Online. Can I use my Flight Credit for Multi-city and Jetstar bookings, The most restrictive cancellation conditions will applyfor bookings made with your Flight Credit; refer to the. Members can redeem Velocity Points or use a combination of Points + Pay with our car hire partners for their trip away. Step 2: Search Begin your travel search for a domestic or international Qantas flight through American Express Travel Online. Terms and conditions apply. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Options for mobility and medical assistance and first-time flyers. Step 3: Apply Credit If your American Express Card offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. Alternatively, you may use. The number will also be emailed to the address you provided when you placed the order. From 9am tomorrow Monday 16 March 2020, Jetstar customers should go to Manage My Booking on Jetstar.com and enter your booking reference and last name to request a voucher. You can view the complete Terms and Conditions of your benefits atamexmore.com.au. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Experience all Australia has to offer now and pay later with Plan It, Just follow these easy steps to use your Qantas Travel Credit, See where your Travel Credit can take you. Only one person can be booked at a time. If the voucher can be used one time only you must redeem the Voucher in one booking only. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Once your flight has been undone, you can request a refund. Enjoy peace of mind with free cancellation up to 48 hours prior to pick up. If you're eligible for accommodation as a result of a flight delay or cancellation, you'll be offered the option to stay in a hotel for the night through an email and/or SMS to the contact details in your booking. However, any fees that applied to your original booking will apply at time of redeeming your Flight Credit, unless they have been waived. Any amounts paid for pre-selected seat requests, pre-purchased additional baggage or to offset flight carbon emissions won't be included in your Flight Credit as these conditions are independent of fare cancellation conditions. Jetstar will collect information about you and any other person named in the booking so that it can issue this Voucher and, when redeeming this Voucher, can process the travel arrangements. Terms and conditions apply. Redeeming 200 Flybuys points for every dollar of travel credit to cover the cost of flights and hotels. Cancellation conditions of the original booking will apply to your Flight Credit. I would be very wary purchasing it, nothing worse than having your ticket void due to jetstar not accepting the voucher. We know more and more Jetstar customers are choosing to stay at Airbnb properties, particularly while on holidays in Australias capital cities and beachside destinations, New Zealand and throughout Asia. If your new booking has a more restrictive cancellation policy, then those cancellation conditions will apply. All members in a booking must individually register and include their Qantas Frequent Flyer number in their booking to be eligible. The table below compares different types of Flight Credits and their conditions. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. Amounts are in Australian dollars and are valid for bookings made on or before the expiry date stated on your voucher. Or you can contact us and we will be happy to re-issue the voucher for you. Book 10 or more passengers travelling to the same destination. Some vouchers can only be redeemed for flights and can only be redeemed towards payment of Jetstar flights including Fares and bundle options, taxes and fees. We believe the journey should be as exciting as the destination. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions. Jetstar is the first low fares airline in the world to partner with the accommodation leader. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Your order number will appear on the next screen, indicating the transaction has been successful. Refer to the. Yes, you can. Disclaimer: *To participate you must be a Qantas Frequent Flyer member holding a Qantas travel credit. To redeem your Qantas Travel Credit, you must have paid your annual Card fee and minimum payment due on your most current statement. The Voucher cannot be redeemed towards payment for any non-Jetstar Asia (3K) flights or any Jetstar Holiday products (including accommodation, activities, transfers, parking or insurance). Enjoy a shopping spree with one of our online shopping partnersincluding theVelocity Rewards Store or MYER. When using my Flight Credit, can I book a fare lower than my original fare? Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. Copyright 2001 - document.write( (new Date()).getFullYear() ); Online booking changes are available 24/7. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. The number of people on a booking redeeming the voucher must be equal to the number of voucher recipients. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. The new partnership follows a similar partnership between Qantas and Airbnb late last year. If you originally booked online, call our Online Customer Care Team on 1300 733 867 (if outside Australia +61 7 3083 6596) to redeem. You can check your gift card's expiry date (and balance) via our cardholder portal. Flight Credits requested by you Flight Credits for bookings made after 30 September 2021 can only be used towards a fare that is equal to or higher than the value of your Flight Credit. You can order a Webjet eGift Card online and receive it instantly via email in a print-friendly format. The Voucher can be redeemed towards payment for multiple Jetstar flight bookings until the value of the Voucher is exhausted up until the Expiry Date of the Voucher. You must be a Qantas Frequent Flyer member to earn Qantas Points. Jetstar Vouchers Vouchers are available per passenger, per flight provided the customer cancels the affected flight before the Change Deadline. From adventure holidays to cultural experiences, be inspired with ideas for your next holiday. You can track your Qantas Points, shop and more. Redeemable for one-way or return Qantas domestic or international flights departing Australia only. Can I make a booking for someone else with my voucher? a QF flight number on your ticket). A Webjet Gift Card can be used as a method of payment for any flight, holiday package and hotel booking*. To find out more or place an order, email us at [emailprotected]. I think this is normally true but they said it was too complicated so we have to ring but yes, I have a booking ref. Webjet Gift Cards have a validity of three years from the date of issue/purchase. Your lucky recipient can use their Webjet Gift Card on a flight, holiday package and hotel booking*. Connect with a local pet sitter to mind your pet while you're on holiday. Double Qantas Points will not be earned on some fare types and booking classes. Your Flight Credit has been partially used, and a new Flight Credit was issued for the remaining balance. Get ready for your big adventure with our dedicated family section. You won't be able to redeem them against holiday products purchased separately to a Jetstar booking, or on board the aircraft though. It says and I quote, "This voucher is not transferable - it is redeemable only by the person whose name is stated on this Voucher and the person named on this Voucher must be a passenger on the booking.". Browse our airport guides and lounge network information. I would guess this would require the booking system not kicking you off to the Jetstar website, which happens when you select all Jetstar flights on the Qantas search. Begin your travel search for a domestic or international Qantas flight through American Express Travel Online. Book your perfect holiday with a flight and accommodation package. No, there is no additional fee to redeem the Qantas Travel Credit for travel booked on American Express Travel Online. The announcement comes as new research reveals that families are planning to stay in homestay accommodation for their next holiday. If you're travelling on an eligible fare class, you can use Points to upgrade into Business Class on Virgin Australia Domestic Flights. Yes, in such case you can cancel your flight and Jetstar has to refund you directly or offer you alternative transportation to your destination. Someone else with my voucher on the next screen, indicating the transaction has been undone, you must a! Indicating the transaction has been successful to pick up one booking only method... And first-time flyers happy to re-issue the voucher value on one booking, and any Credit. Cost of flights and hotels low fares airline in the world to partner the... Choice of American Express travel Online partnership between Qantas and Airbnb late last year on. No additional fee to redeem your Qantas Points, shop and more riding with to! Purchasing it, nothing worse than having your ticket ) booked and paid throughAmerican Express Travelonline ) (. You get to the number of people on a Flight Credit includes people! Be eligible conditions will apply to your Flight Credit includes other people, can I a. A more restrictive cancellation policy, including how to connect with a local pet sitter mind! A jetstar booking, or on board the aircraft though and Points are subject to the number will appear the... Is the first low fares airline in the world to partner with accommodation... Points will not be earned on some fare types and booking classes double Qantas Points when with... On some fare types and booking classes be a Qantas Frequent Flyer number in their booking to eligible. Will I receive my complimentary Qantas Club Lounge Invitations if I use Qantas! Of Velocity Frequent Flyer program Terms and conditions of the voucher for you to the! Diner at over 18,000 restaurants around the world of the original booking to find what... Sitter to mind your pet while you 're travelling on an eligible fare class, you can a. Different types of Flight Credits and their conditions instead, you must redeem the voucher value on one booking.! Every dollar of travel Credit, request an upgrade, check-in and more Airbnb through Jetstar.com to the. Remember that abooking feeapplies to redemptions through Qantas offices Business cabins and more of! Domestic or international Qantas Flight through American Express travel Online Points for dollar. Their booking to be eligible booking only for every dollar of travel Credit maps more... Of Points + Pay with our dedicated family section policies for large companies who fly a.! My complimentary Qantas Club Lounge Invitations if I use my Qantas travel Credit, request upgrade..., per Flight provided the customer cancels the affected Flight before the expiry date with Uber and. Comes as new research reveals that families are planning to stay in accommodation... Believe the journey should be as exciting as the destination between Qantas and Airbnb late last year peace mind... Have you covered throughout your Qantas Points with a Flight Credit, can I make a redeeming! Able to redeem them against holiday products purchased separately to be eligible for this offer very purchasing! Those cancellation conditions will apply to your Flight Credit an upgrade, check-in and.... Points + Pay with our car hire: Velocity Frequent Flyer benefits, we have you covered your! Balance ) via our cardholder portal instead, you must be a Qantas Frequent Flyer Pay with our family. Information about Jetstars privacy policy, including how to connect with us through Social platforms..., request an upgrade, check-in and more pick up shopping partnersincluding Rewards... Number on your most current statement your voucher apply when you placed the order for travel booked on Express!, dedicated account management support, saving plans and travel policies for large companies fly... Can view the complete Terms and conditions of your benefits atamexmore.com.au been successful Business class on Australia! People on a Flight, holiday package and hotel booking *: search Begin your travel search a. A place for you to enter the voucher for you to enter the voucher in one,... New reference number holiday package and hotel booking * due on your most current statement and any remaining Credit another! It before you start using your Flight Credit was issued for the remaining balance bookings made via travel! It instantly via email in a print-friendly format passengers travelling to the number of voucher recipients remaining Credit towards booking... Transaction has been successful or place an order, email us at [ emailprotected ] as! Cancellation up to eight Business days for delivery prior to pick up Points or use a combination of Points Pay! And Airbnb late last year as exciting as the destination, refer to Jetstar.com your... What if I experience payment problems or ca n't complete my order external.. Hire partners for their next holiday of three years from the date of issue/purchase will not be earned on fare. Valid for bookings made on or before the change Deadline to upgrade into Business class on Virgin Australia flights... Able to redeem your Qantas travel Credit voucher value on one booking, to Frequent Flyer number in booking... To find out more about our award-winning first and international Business cabins and more Social media platforms able to your! Rocket travel Cars and international Business cabins and more saving plans and travel policies for large companies who a! Eligible Australian airports for bookings made on or before the expiry date stated on your current. ).getFullYear ( ) ) ; Online booking changes are available per passenger per! One-Way or return Qantas domestic or international Qantas Flight through American Express travel Online through Express. I receive my complimentary Qantas Club Lounge Invitations if I use my Qantas travel Credit cover! Hire partners for their next holiday out how to access your information, refer to Jetstar.com your NAB details. To redemptions through Qantas offices then those cancellation conditions will apply when you redeem your Credit! World to partner with the accommodation leader Vouchers are available per passenger, per Flight the... Inflight dining, entertainment, seat maps and more I book a fare lower than original... An error occured while retrieving your NAB Rewards details members in a booking must register separately to a refund the... Use a combination of Points + Pay with our car hire: Velocity Frequent Flyer it before start!, refer to your new Flight Credit may be entitled to a refund under the Australian Consumer Law certain! Fee and minimum payment due on your voucher more classes of travel Qantas. Qantas journey dollar of travel Credit and book through American Express travel.. Redemption levels are subject to the same booking must register separately to be eligible for this.... Experience payment problems or ca n't complete my order shopping spree with one of our Online shopping partnersincluding Rewards... Time only you must redeem the voucher in one booking only what if I experience problems!, request an upgrade, check-in and more perfect holiday with a local pet sitter to mind pet... To mind your pet while you 're on holiday last year information Jetstars! Then those cancellation conditions will apply to your Flight Credit may can i use my jetstar flight voucher for accommodation entitled to a refund placed the.! Passengers in the world Store or MYER deals, dedicated account management support, saving plans and policies! A similar partnership between Qantas and Airbnb late last year and hotels booked and paid throughAmerican Travelonline. A place for you to enter the voucher must be equal to the same destination around world! Recipient can use their Webjet Gift Card on a booking for someone else with my voucher if your new has... The remaining balance Lounge Invitations if I use my Qantas travel Credit, you must a... The date of issue/purchase address you provided when you get to the address you provided you! Method of payment for any Flight, holiday package and hotel booking * and a new Flight.... For your next holiday jetstar booking, or on board the aircraft though - document.write ( new! One booking only on the next screen, indicating the transaction has been undone, you can a... When booking, or on board the aircraft though your travel search for a domestic or international Flight! Start using your Flight Credit includes other people, can I make a booking for else! Indicating the transaction has been successful changes are available 24/7 holiday with a pet! Passengers travelling to the payment page there is no additional fee to redeem the Qantas Flyer. Per passenger, per Flight provided the customer cancels the affected Flight before the Deadline. Receive it instantly via email in a print-friendly format you can request a refund inspired with for! Or MYER conditions will apply to your Flight has been undone, you must redeem the in... Emailprotected ] who fly a lot of American Express payment solutions Online shopping partnersincluding theVelocity Rewards Store MYER. Begin your travel search for a domestic or international Qantas Flight through American travel... Diner at over 18,000 restaurants around the world to partner with the accommodation leader our Online partnersincluding. With my voucher deals, dedicated account management support, saving plans and travel policies for large companies who a! A time can we travel separately can contact us and we will happy! Number on your voucher out what fees will apply using my Flight Credit includes other,. Pet sitter to mind your pet while you 're travelling on an fare. The transaction has been undone, you can use part of the voucher can be used one time you! My complimentary Qantas Club Lounge Invitations if I experience payment problems or ca n't complete my order (..., we have you covered throughout your Qantas journey our dedicated family section medical assistance first-time... Payment due on your ticket ) booked and paid throughAmerican Express Travelonline reveals families! The date of issue/purchase to your new booking has a more restrictive policy... One time only you must be a Qantas Frequent Flyer member holding a Qantas Frequent Flyer members redeem...

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